Refund policy
Returns
We accept returns within 14 days of delivery.
To be eligible for a return:
- Item must be unused and in original condition
- Item must be in its original packaging
To start a return, please contact us at:
📧 GlowboxGarage@gmail.com
Damaged or Defective Items
If your item arrives damaged or defective, please contact us within 3 days of delivery with photos of the issue.
We will gladly:
- Replace the item, or
- Issue a refund
Refunds
Once your return is received and inspected, we will notify you of the approval status.
If approved:
- Refunds will be issued to your original payment method
- Please allow 3–5 business days for processing
Non-Returnable Items
Because our items are 3D printed and made to order, we do not accept returns for:
- Custom or personalized items
- Minor variations in texture or finish (normal for 3D printed products)
Exchanges
We only replace items if they are defective or damaged.
Shipping Costs
- Customers are responsible for return shipping costs
- Original shipping costs are non-refundable